NaNannyUAE

Support

We're here to help

Most things are quicker to fix than they look. If you cannot find the answer below, write to us.

Write to us

Fill this in and we will reply to the address you give, usually within one working day. You do not need to be logged in.

We reply to this address.

The more detail, the faster we can help.

Reporting something

If a profile, a message or a job post is not what it should be, use the report option on it. Reports go to our team, not to the person you reported, and we read every one.

If you feel unsafe, stop the conversation and report it. You can also block someone at any time.

I did not get my verification email
Check your spam or promotions folder first. The link is valid for one hour. If it has expired, ask for a new one from the verification page.
My nanny profile was rejected
The rejection message says exactly what needs changing. Update those fields and submit it again. There is no limit on resubmissions.
I want to change my subscription
Manage it from your account. Cancelling keeps your access until the end of the period you have already paid for.
Billing questions
Write to billing@nananny.com with your account email and we will look into it.
Delete my account
Email hello@nananny.com from the address on the account and we will remove it, along with your profile and any documents you uploaded.